Refund policy
🔄 Refund & Return Policy
Patch You Up — Refund & Return Policy
We want you to love your Patch You Up order! Please read our policy carefully before purchasing.
Eligibility for Returns We accept returns on non-customized, unaltered items within 14 days of delivery, provided they are in their original, unused condition and original packaging.
Non-Returnable Items The following items are final sale and cannot be returned or exchanged:
- Iron-on patches that have been applied or altered
- Custom or personalized orders
- Items marked as final sale
Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at patchyouup850@gmail.com with your order number and photos of the issue. We will make it right with a replacement or refund.
Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Exchanges We do not offer direct exchanges. If you'd like a different item, please return the original (if eligible) and place a new order.
To initiate a return, contact us at patchyouup850@gmail.com your order number and reason for return.